If you are looking at this very well designed and thoughtful infographic, chances are that
Author: joel ekstein
Joel Ekstein is an eCommerce retail expert with over 12 years experience in the industry. He has had experience in buyer and inventory
forecasting, marketing, and expanding customer base in new markets. Instead of the notion that offering 100% customer satisfaction hurts 20% of
profit, Joel has proved that 100% customer satisfaction increases customer engagement and customer base which leads to 25% profit increase.